Privacy Policy

At The Practise, we are committed to protecting your privacy and handling your personal information with care, transparency, and in accordance with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, book classes, purchase memberships, attend sessions, or contact us.

1. Who We Are

The Practise Ltd (“The Practise”, “we”, “our”, “us”) is the data controller responsible for your personal information.

If you have any questions about this policy or how we use your data, please contact:

Email: hello@thepractise.co.uk

2. What Information We Collect

We may collect and process the following personal data:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Home address
  • Date of birth
  • Emergency contact details

Health & Wellbeing Information

Where relevant for safe participation in classes or therapy sessions:

  • Medical conditions
  • Injuries or physical limitations
  • Pregnancy status
  • Relevant health history disclosed by you

Payment Information

  • Billing address
  • Payment details (processed securely by third-party providers; we do not store full card details)

Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and analytics data

Marketing Preferences

  • Email subscription preferences
  • Communication preferences

3. How We Collect Your Data

We collect your data when:

  • Register for classes or memberships
  • Complete forms on our website
  • Contact us by email, phone, or social media
  • Attend classes, workshops, or private sessions
  • Subscribe to our mailing list
  • Use our website through cookies and analytics tools

4. How We Use Your Information

We use your data to:

  • Manage class bookings and memberships
  • Process payments
  • Deliver our services safely and effectively
  • Communicate important booking or membership information
  • Respond to enquiries
  • Provide customer support
  • Send marketing communications (where you have opted in)
  • Improve our website, services, and customer experience
  • Meet legal, insurance, and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to provide services you have booked or purchased
  • Legitimate Interests – to manage and improve our business
  • Legal Obligation – where required by law
  • Consent – for marketing communications and certain health-related information

You may withdraw consent at any time.

6. Sharing Your Information

We may share your data with:

  • Booking and membership software providers (e.g. Momence)
  • Payment processors
  • Accountants and professional advisors
  • Insurance providers where necessary
  • Healthcare professionals where relevant and with appropriate consent
  • Legal or regulatory authorities where required by law

We never sell your personal data to third parties.

7. Data Storage and Security

We take appropriate security measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Your information is stored securely using password-protected systems and trusted third-party platforms with appropriate data protection standards.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes outlined in this policy, including legal, accounting, insurance, and safeguarding requirements.

When no longer required, your data will be securely deleted.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request transfer of your data
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at hello@thepractise.co.uk

10. Marketing Communications

If you opt in, we may send you updates about classes, memberships, events, workshops, and studio news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Cookies

Our website uses cookies to improve your browsing experience and help us understand website traffic and usage.

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may also apply.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to review their policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

The Practise Ltd
Email: hello@thepractise.co.uk
Website: www.thepractise.co.uk

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